Questions and answers

Our sofas are produced in Europe by manufacturers specialized in making sofas.

The current delivery time is indicated directly on the relevant product page. Since availability and production capacity can vary continuously, the delivery time indicated there is always the most reliable information for the sofa you have chosen. After your order we will also keep you updated via email on the status and delivery.

We recommend washing the covers at 30°C on a program for delicate items.

The guarantee lasts 5 years.

Yes. You can try your Livom sofa at home for 100 days*. If it's not the right sofa for you, we'll collect it from you again.

The sofa modules are fixed, depending on the model and configuration, with appropriate connection elements, for example with crocodile connectors or Velcro elements. The necessary connection elements are included in the delivery and ensure that the modules remain securely in place in daily use. At the same time, the elements can be detached again very easily from each other, so you can rearrange your sofa at any time without complications.

Yes, the appropriate connecting elements can be reordered at any time. Simply contact our customer service – we will gladly help you find and order the right parts for your sofa.

Yes. Livom sofas have a modular structure, so you can expand or recompose your sofa at a later time. If you want to order additional modules, simply send us the desired elements, fabric and color. We will then create a custom order link for you.

Yes, you can reorder individual covers at any time. If you want to give your sofa a new look or replace an upholstery, simply contact our customer service and tell us the fabric and color you want. We will then create a personalized order link for you.

Yes, for many of our sofa models you can choose different fabrics and colors for the individual modules in the configurator. So you can compose your sofa completely according to your wishes – without surcharge.

You can find the measurements directly in the configurator and on the relevant product page under the "Specifications" tab. There you will find all the relevant information on width, depth, height and the individual modules.

No. The backrests of the Mike sofa are removable. More information can be found in the video on the product page.

Yes. Livom sofa covers are removable, washable and interchangeable. This makes care simple in everyday use and allows you to give your sofa, even later, a fresh look with a new color or fabric.

We recommend washing the covers at 30°C on a program for delicate items.

Remove the covers from the sofa and separate them, if necessary, by color. Close or cover the Velcro strips so they don't get caught in the fabric. Turn the covers inside out, put them in the washing machine, add a suitable detergent and choose a program for delicates at 30°C with the lowest spin possible. After washing, shake the covers and let them air dry. Please do not tumble dry, do not bleach and do not iron.

For additional protection we recommend using a laundry bag.

You can use powder detergent, delicates detergent, liquid detergent or detergent strips. To protect the quality of the fabric it is best not to use fabric softener or bleach.

No, in most cases it is not necessary. Fresh stains can often be removed with a clean cloth and a little water. Gently dab the affected spot instead of rubbing. For more stubborn dirt we recommend our Livom care products, such as fabric cleaner or foam cleaner. If more thorough cleaning is required, you can simply remove the affected cover and wash it at 30°C on a delicates programme.

For daily stains on fabrics we recommend Livom care products. The fabric cleaner is suitable for stubborn water- and oil-based stains and is bleach-free. The foam cleaner can be used for many typical stains such as coffee, red wine, soft drinks, jam, fruit and berries. Always follow the instructions for use on the product and test the cleaner on an inconspicuous spot first.

In linea in principle all Livom fabrics are suitable for homes with pets. Our covers are robust, easy to care for, removable and washable. Pet hair is usually easily removed with an adhesive roller or a damp cloth. If a cover becomes damaged or very dirty, you can reorder it individually and replace it.

All Livom fabrics are made from high-quality, easy-care materials, and are removable and washable. The differences mainly concern the appearance, the touch and the individual feeling of comfort.

• Cord convinces with its soft surface and characteristic ribbed structure - cozy and inviting.
• Boucle gives your sofa, with its modern and structured surface, a particularly welcoming look.
• Linea it is a finely woven fabric with a smooth feel and an elegant, timeless appearance.
• Veluno impresses with its refined woven structure and discreet shine, which gives the sofa a particularly high-quality appearance.
• Fire is a durable microfibre fabric with a modern leather look - robust, easy to care for and suitable for everyday use.
• Velours It has a particularly soft touch and stands out for its elegant, velvety surface with water-repellent properties.

Which fabric suits you best depends above all on your personal taste, your furnishing style and your daily needs. Our free fabric samples help you make the right choice.

Yes. We do not use materials of animal origin to make our products.

To avoid marks and scratches on the floor, we recommend applying protective pads or felt pads under the sofa feet. You can find them in most DIY stores and it is best to replace them over time, as soon as they wear out. Sofas with wooden feet are already supplied with felt glides.

Livom offers credit or debit card (Visa, Mastercard, American Express), PayPal, payment in installments with Klarna and SEPA bank transfer.

You can view the current status of your order at any time via our Order Status page. Simply enter your order number to get processing and delivery status information.

We also keep you updated via email and automatically notify you as soon as the status of your order changes.

Go to order status: https://livom.it/pages/order-status

The current delivery time is indicated directly on the relevant product page. Since availability and production capacity can vary continuously, the delivery time indicated there is always the most reliable information for the sofa you have chosen. After your order we will also keep you updated via email on the status and delivery.

As soon as your sofa has arrived at the shipping company's warehouse and the delivery routes have been planned, you will receive an email or phone call to arrange an appointment approximately one week before delivery. If the proposed date does not suit you, you can agree a new delivery date directly with the shipper. Please note that this may cause delivery to be delayed by approximately 2–3 weeks.

Unfortunately we cannot guarantee an exact desired delivery date. However, you can tell us the delivery period you prefer in the order note or via our customer service.

We try to take your wishes into account as much as possible in the planning. Since our freight forwarders group deliveries regionally and plan their routes efficiently, the final delivery date may deviate. This way of proceeding helps us avoid unnecessary journeys and make delivery as sustainable as possible.

Delivery and assembly are free for you. Our assembly teams deliver your sofa directly to your home and professionally assemble it on site.

Please ensure that the delivery address and delivery access are sufficiently accessible. In case of special circumstances, please inform us in advance, so we can plan the delivery optimally.

Yes. If you wish to have your old sofa disposed of, you can add this service during the order process for a supplement of 200 euros.

Yes, certainly. After completion we can store your sofa free of charge for up to 3 months from the order date.

If you only want delivery at a later time, please let us know your desired delivery period directly in the order note or inform our customer service. Only in this way can we take this into account in planning.

Please note that delivery must take place no later than 3 months from the order date.

For returns, actual shipping costs will be charged up to a maximum of 300 euros. Please ensure that the road is accessible so that our team can collect the sofa.

Custom sofas and upholstery are excluded from the right of return. A sofa is considered customized when it deviates from the standard version present on the Livom website. This includes, for example, different colours, modified sizes or individual configurations made via the configurator.